Services
The Business Intelligence Center of Excellence supports all areas of data analytics and reporting to help deliver enhanced business intelligence across the institution. Our team of data scientists, engineers, and stewards responds to requests, problems, and projects across the University of Chicago community, serving members at all levels of technical capability.
Depending on their requirements and technical skill, University community members may need the full range of services or assistance with specific tasks or problems.
Discovery
We partner with UChicago community members to explore their unique business intelligence needs; identify the types of data, analysis, and reporting that will provide the required insights; and outline a solution.
Assist departments in creating a comprehensive analytics strategy and roadmap, aligning with their goals and objectives.
Work with departments to identify high-impact analytics use cases and prioritize initiatives that deliver the greatest value to the organization.
Assist departments in defining, tracking, and analyzing key performance indicators (KPIs) to monitor progress toward strategic goals and drive continuous improvement.
Solution Design and Build
This is the process of translating raw data into useful information. With business and user needs as a guide, we identify the appropriate components and integrations; customize dashboards and reporting; and define business terms and meaningful representations of data for insights and decision-making.
Develop and maintain a semantic layer that simplifies data access and querying for end users, allowing them to focus on analysis without worrying about complex technical details.
Create customized reports and interactive dashboards tailored to the specific needs of each department, providing actionable insights and facilitating data-driven decision-making.
Implement self-service analytics tools and platforms, allowing end users to access, explore, and analyze data independently, reducing reliance on IT and specialized analysts.
Develop engaging data visualizations and narratives that help communicate complex data insights effectively to stakeholders and decision-makers.
Data Management and Governance
We ensure the integration, quality, accessibility, and automation of data across all tools, platforms, and applications. This includes ongoing maintenance, monitoring, and optimization of data infrastructure and flow according to best practices and standards, the smooth delivery of data to reporting tools, ensuring access adheres to governance standards and security permissions, and scheduled or requested refreshing of data.
Design and implement data pipelines, integrating data from various sources into a central repository for easy access and analysis.
Develop and maintain data models that support efficient reporting and analysis for various business functions.
Ensure the continuous flow and quality of data through proactive monitoring, troubleshooting, and optimization of data pipelines and systems.
Implement and maintain a centralized data repository and data catalog, making it easy for users to discover, understand, and use available data assets.
License Management
We facilitate the process of procuring access to business intelligence platforms and tools (such as Tableau and Oracle) to benefit from bulk and institutional discounts.